Senior Housing and Assisted Living Consulting Case Studies
Extensive experience helping owners and developers of senior housing and assisted living communities throughout the United States.
CASE STUDY – SOUTHWEST ASSISTED LIVING, Del Rio, TX
Haven Senior Living (HSL) was engaged to effect financial performance improvements to optimize this 26-unit Assisted Living and Memory Care community’s valuation and enhance position for potential sale. Services provided included the analysis of revenue and operating expenses as well as providing training and guidance to Community leadership team.
Revenue enhancement strategies were implemented along with cost control improvements resulting in an Average Monthly Gross Revenue increase of over 9% and a 30% increase in Average Monthly Net Operating Income.
During this 120-day engagement HSL also successfully managed the transition to a new Community Director, including recruitment, placement, and initial training.
CASE STUDY – HIDDEN VALLEY ASSISTED LIVING AND MEMORY CARE, Ogden, UT
Haven Senior Living was engaged to evaluate performance of the 3rd Party Management Company for this 61-unit Assisted Living and Memory Care community and provide ownership recommendations to effect performance improvements.
HSL successfully completed this evaluation and provided ownership specific recommendations to be addressed with 3rd Party operator. Deficiencies with 3rd party management services were identified and solutions provided for operational and performance problems. These included solutions to correct deferred facility maintenance, market confusion of community identity, ineffective “virtual” touring; staff appearance, and inequitable fee structure (private and state-subsidized residents).
Additional services included:
- Analysis of marketing efforts including review of online and social media advertising and messaging.
- Analysis of 12-month profit and loss statements.
- Provision of Sales Training to Community leadership
- Coaching for Community Director – occupancy, expense control, staffing, and operational issues.
- Ownership Advocacy with 3rd Party Operator.
- Production of a full NIC MAP VISION demographics and market report.
CASE STUDY – SUN RIDGE RETIREMENT – Pendleton, OR
Haven Senior Living assumed oversight for this 50 Unit Independent Living community July 2021. Initial actions included providing guidance to new ownership group for due diligence, budget preparation, and transition away from former ownership and management. Resident, family, and staff meetings conducted to foster new relationships and open channels of communication with all affected parties.
New Community Manager identified, recruited, placed, and training is currently underway. Occupancy increased from 90% to 100% within initial 6-weeks of engagement. Current actions include implementation of policies, procedures, and systems to improve efficiency and productivity.